FlightPath

Lesson: What is Customer Journey Mapping?

Lesson: The Benefits of Customer Journey Mapping

Lesson: Defining Customer Journey Segments

Lesson: 25 Tips for Building a Great Service Blueprint

Lesson: How can Service Blueprints help find efficiencies ?

Lesson: Service Blueprinting and Technology 

Lesson: Using Service Blueprints for Employee Onboarding

Lesson: What is a CX Check-in?

Lesson: Benefits of CX Check-Ins

Lesson: Developing Customer Centricity

Lesson: Supporting Line Managers in Effective Real-Time Coaching

Lesson: Tips for Celebrating High-Performing Staff

Lesson: Start a New Customer Journey Map

Quiz: Start a New Customer Journey Map

Lesson: Create your first Customer Journey Map

Quiz: Create your first Customer Journey Map

Lesson: Edit or Delete an Action Box

Quiz: Edit or Delete an Action Box

Lesson: Move Single and Multiple Action Boxes

Quiz: Move Single and Multiple Action Boxes

Lesson: Create and Edit Path Labels in a Customer Journey Map

Quiz: Create and Edit Path Labels in a Customer Journey Map

Lesson: Zoom in and Zoom Out

Quiz: Zoom in and Zoom Out

Lesson: Save a New Version of a Customer Journey Map

Quiz: Save a New Version of a Customer Journey Map

Lesson: Edit the Name of an Existing Customer Journey Map

Quiz: Edit the Name of an Existing Customer Journey Map

Lesson: Export a Customer Journey Map

Quiz: Export a Customer Journey Map

Lesson: Publish a Customer Journey Map

Quiz: Publish a Customer Journey Map

Lesson: Convert Customer Journey Map to a Service Blueprint

Quiz: Convert Customer Journey Map to a Service Blueprint

Lesson: Unpublish a Customer Journey Map

Quiz: Unpublish a Customer Journey Map

Lesson: Delete a Version of a Customer Journey Map

Quiz: Delete a Version of a Customer Journey Map

Lesson: The Customer Journey Toolbox

Quiz: The Customer Journey Toolbox

Lesson: The Status Bar

Quiz: The Status Bar

Lesson: Access a Service Blueprint

Quiz: Access a Service Blueprint

Lesson: Upload an Image to a Service Blueprint

Quiz: Upload an Image to a Service Blueprint

Lesson: Add a Description to a Card in a Service Blueprint

Quiz: Add a Description to a Card in a Service Blueprint

Lesson: Publish a Service Blueprint

Quiz: Publish a Service Blueprint

Lesson: Make a Service Blueprint Inactive

Quiz: Make a Service Blueprint Inactive

Lesson: Export a Service Blueprint

Quiz: Export a Service Blueprint

Lesson: Insert a Service Blueprint to a Word Document

Quiz: Insert a Service Blueprint to a Word Document

Lesson: Create a New Version of a Service Blueprint

Quiz: Create a New Version of a Service Blueprint

Lesson: Manage all versions of a Service Blueprint

Quiz: Manage all versions of a Service Blueprint

Lesson: Create an Action

Quiz: Create an Action

Lesson: Import Actions from a Standard Operating Procedure

Quiz: Import Actions from a Standard Operating Procedure

Lesson: Status Bar

Quiz: Status Bar

Lesson: Website Version - Schedule a Task

Quiz: Website Version - Schedule a Task

Lesson: App Version - Schedule a Task

Quiz: App Version - Schedule a Task

Lesson: Website Version - Create a New Pain Point

Quiz: Website Version - Create a New Pain Point

Lesson: App Version - Create a New Pain Point

Quiz: App Version - Create a New Pain Point

Lesson: Website Version - Resolving a Pain Point

Quiz: Website Version - Resolving a Pain Point

Lesson: App Version - Resolving a Pain Point

Quiz: App Version - Resolving a Pain Point

Lesson: Create a SOP

Quiz: Create a SOP

Lesson: View/ Add Collaborators in the SOP

Quiz: View/ Add Collaborators in the SOP

Lesson: Create a New Version of a SOP

Quiz: Create a New Version of a SOP

Lesson: Actions from SOPs

Quiz: Actions from SOPs

Lesson: Manage all versions of a SOP

Quiz: Manage all versions of a SOP

Lesson: Publish a SOP

Quiz: Publish a SOP